Copilot Agents in Business Central: What They Do, What They Cost, and Why They Matter
Microsoft is moving Business Central from a system you operate to a system that operates itself. The shift started with Copilot — a conversational assistant baked into the interface — and is now accelerating into autonomous agents that execute multi-step business processes without human intervention.
Here’s what’s live, what’s coming, and what the pricing model looks like.
What Is the Difference Between Copilot and Agents in Business Central?
Copilot is an AI assistant included free with every Business Central license. It helps users find information, analyze data, draft text, and answer questions within the ERP interface. Think of it as a smart search bar that understands natural language. Microsoft’s Copilot documentation covers the full feature set.
Agents are autonomous processes that run in the background. They monitor incoming data (emails, invoices, purchase orders), interpret...